ارزیابی کارایی و رتبه‌بندی شعب یک بانک خصوصی با استفاده از رویکرد تحلیل پوششی دومرحله‌ای و تکنیک رتبه‌بندی بردا

نوع مقاله: مقاله پژوهشی

نویسندگان

دانشکده مهندسی صنایع، دانشگاه آزاد اسلامی واحد علوم و تحقیقات تهران

چکیده

بانک‌ها ازجمله مراکز اقتصادی کشور به‌حساب می‌آیند که عملکرد آن‌ها درزمینه افزایش بهره‌وری و کارایی، موجب توسعه اقتصادی کشور می‌شود. بر این اساس، بررسی وضعیت عملکردی و کارا بودن یک بانک متاثر از عملکرد و کارایی شعب آن خواهد بود. هدف از این مقاله، بررسی کارایی و رتبه‌بندی  121 شعبه بانک شهر در استان تهران می‌باشد. برای این منظور ابتدا از تحلیل پوششی دومرحله‌ای به‌منظور به دست آوردن کارایی دقیق شعب با در نظر گرفتن 7 شاخص به‌عنوان متغیر ورودی، 4 شاخص به‌عنوان متغیر میانی و 1 شاخص به‌عنوان متغیر خروجی استفاده گردید که در مرحله اول 51 شعبه کارا شدند که این تعداد در مرحله دوم به 18 شعبه تقلیل یافتند. با مشخص شدن کارایی دقیق هر شعبه بعد از دو مرحله، جهت رتبه‌بندی شعبه‌ای که دارای کارایی یک بودند از روش کارایی متقاطع اندرسون-پیترسون و چارنز-کوپر استفاده شد. در مرحله آخر، با استفاده از تکنیک بردا نتایج حاصل از مدل‌های قبلی ترکیب‌شده و رتبه‌بندی نهایی شعب بانک انجام‌گرفته است.

کلیدواژه‌ها

موضوعات

عنوان مقاله [English]

Evaluation of the performance and ranking of the efficiency of Tehran branches of a private bank using two-stage data envelope analysis and Borda ranking technique

نویسندگان [English]

  • Ehsan Vaezi
  • Mehdi Memarpour
Department of Industrial Engineering, Islamic Azad University, Science and Research Branch, Tehran, Iran
چکیده [English]

Banks are among the economic centers of the country, whose performance regarding promotion of productivity and efficiency, leads to economic development of the country. Accordingly, investigation of the status of the performance and efficiency of a bank will be influenced by the performance and efficiency of that bank’s branches. The aim of this study is to investigate the efficiency and ranking of 121 branches of a certain private bank in Tehran. For this purpose, first two-stage data envelope analysis has been used to obtain the efficiency of banks accurately using 7 indices as the input variable, 4 indices as the intermediate variable, and 1 index as the output variable. The results of the research indicated that in the first stage of the two-stage data envelope analysis, 51 branches were found to be efficient, which was reduced to 18 branches in the second stage. As the accurate efficiency of each branch was determined following two stages, for ranking the branches that had an efficiency of one, Sexton, Anderson-Peterson and Charnes-Cooper efficiency method was employed. In the last stage, using Borda technique, the results obtained from the previous models were combined and the final ranking of the bank’s branches was determined.

کلیدواژه‌ها [English]

  • two stage data envelope analysis
  • Sexton efficiency
  • private bank branches
  • Borda ranking technique

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تصمیم گیری و تحقیق در عملیات

دوره 2، شماره 2
زمستان 1396
صفحه 116-129

فایل ها

سابقه مقاله

  • تاریخ دریافت: 05 مهر 1396
  • تاریخ بازنگری: 27 دی 1396
  • تاریخ پذیرش: 28 دی 1396

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